Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking as soon as your order ships.

Delivery time
Most U.S. orders arrive within 3–10 business days after shipping. Some items ship from partner warehouses and may take up to 15 business days. International delivery times vary by destination and are usually longer. Delivery times are estimates, not guarantees.

Shipping costs
Many of our items ship free. Shipping costs for other items are calculated at checkout and shown before you pay.

Multiple packages
Our products ship from different warehouses and brand partners, so one order may arrive in separate packages on different days, each with its own tracking.

Where we ship
We ship within the United States, and some items can also ship to Canada and other countries. Available options are shown at checkout. International orders may be subject to customs duties, taxes, and fees, which are the customer’s responsibility.

Address accuracy
Please double-check your shipping address before placing your order. We aren’t responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we can reship it after you cover the new shipping cost. Some items can’t ship to P.O. boxes or APO/FPO addresses.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, we can’t change or cancel it, but you may be able to return it under our Return and Refund Policy.

Delays
We aren’t responsible for delays caused by carriers, weather, holidays, customs, or other events outside our control.

Lost, stolen, or damaged packages
If your tracking hasn’t updated in 7 days, or your order hasn’t arrived 7 days after its estimated delivery date, email us with your order number and we’ll work with the carrier to find it. If the carrier confirms it’s lost, we’ll send a replacement or a refund. Once tracking shows a package as delivered, we aren’t responsible for lost or stolen packages, but we’ll help you file a claim with the carrier. If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo.

Questions?
Email us at luvv.santanawrld@gmail.com.